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Refund Policy

At GetFlights365.com, we strive to offer seamless flight booking services by acting as an intermediary between our customers and various airlines. Please read our refunds policy carefully to understand the conditions under which refunds may be processed.

1. Refunds on Airline Tickets

Refunds for flight reservations are subject to the terms and conditions of the airline you booked with. Each airline has its own refund policies regarding cancellations, date changes, and ticket class restrictions. GetFlights365.com does not set or control these policies but will assist you in facilitating refund requests with the airline.

If you need to cancel your flight or seek a refund:

  • Non-refundable tickets: Some tickets, such as discounted or promotional fares, may be non-refundable. In such cases, no refunds will be processed.
  • Refundable tickets: If you purchased a refundable ticket, we will help you initiate the refund process based on the airline’s policy.
  • Cancellation fees: Airlines may charge cancellation or change fees that are deducted from the total refund. These fees are determined solely by the airline.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact the airline directly for information about your ticket’s refund eligibility. You may also contact GetFlights365.com for assistance in processing the request.
  2. Submit a refund request form via our website, providing your booking reference, full name, and flight details.
  3. We will process your request with the airline and keep you informed about the status of your refund.

3. Processing Time

Refund processing times vary depending on the airline’s policies. Typically, refunds may take up to 7-21 business days to process after the airline has approved the request. In some cases, it may take longer due to external factors beyond our control.

  • Refunds will be credited to the original payment method used for the booking.
  • Please note that some airlines may offer travel credits instead of refunds for canceled flights, depending on their policies.

4. Service Fees

GetFlights365.com may charge a small processing fee for handling cancellation and refund requests. This fee is separate from any airline-imposed fees and will be communicated to you at the time of the refund request.

5. No Refund on Agency Service Fees

Any service fees charged by GetFlights365.com for booking, customer support, or other services are non-refundable, even in the case of flight cancellations or changes.

6. Refund Exceptions

In certain cases, airlines may deny refunds if:

  • The ticket has expired or is outside the eligible cancellation window.
  • You failed to show up for your flight (“no-show”).
  • The ticket was purchased under a non-refundable or non-changeable fare class.

7. Contact Us

If you have any questions about our refunds policy, please feel free to contact our customer service team at support@getflights365.com. We are here to assist you in navigating refund requests and any issues related to your bookings.